Privacy Policy

Magnolia Care Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection laws.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website.

Effective Date: 27/08/2026

1. Who We Are

Magnolia Care Ltd provides companionship and practical support services for older adults.

Data Controller: Magnolia Care Ltd

Registered Address: Worth Corner Business Centre, Turners Hill Road, Pound Hill, CrawleyWest Sussex  RH10 7SL 

Email: lenka@magnoliacareltd.co.uk

Telephone: 07425446318

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

2. Information We Collect

We may collect the following information when you use our website:

Information you provide

When you complete our contact form, we may collect:

  • Your name
  • Email address
  • Telephone number
  • Any information you choose to include in your enquiry

Information collected automatically

When you visit our website, we may automatically collect technical information, including:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Time and date of your visit
  • Website usage information through cookies and analytics

3. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries
  • Provide information about our services
  • Improve our website and user experience
  • Monitor website performance and security
  • Comply with legal obligations

We do not sell your personal information to third parties.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

  • Legitimate Interests – to operate and improve our website and respond to enquiries.
  • Consent – where you have agreed to the use of non-essential cookies.
  • Legal Obligation – where we are required to comply with the law.

5. Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our website.

These may include:

  • Essential cookies required for the website to function
  • Analytics cookies that help us understand website performance and visitor behaviour

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can change or withdraw your cookie preferences at any time through your browser settings or our cookie banner.

6. Analytics

We use website analytics to understand how visitors use our website and to improve our services.

Analytics data is collected in an aggregated or pseudonymised form wherever possible and is not used to identify individual visitors.

7. How We Store Your Information

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

Personal information submitted through our contact form is retained only for as long as necessary to deal with your enquiry or meet legal and regulatory requirements.

8. Sharing Your Information

We may share your information with trusted service providers who help us operate our website, such as website hosting and analytics providers.

These organisations process your information only on our behalf and under appropriate contractual safeguards. We may also disclose information where required by law.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information where appropriate
  • Restrict processing
  • Object to processing
  • Request transfer of your personal data (where applicable)
  • Withdraw consent where processing relies on consent
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

You can find more information at www.ico.org.uk.

10. Contacting Us

If you wish to exercise any of your rights or have questions about this Privacy Policy, please contact:

Magnolia Care Ltd

Office Address: 8 Knightsbridge Close Wilmslow. SK9 2GQ

Email: lenka@magnoliacareltd.co.uk

Telephone: 07425446318

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or the way we operate.

Any updates will be published on this page together with the revised effective date.